QUESTIONS & ANSWERS

Frequently Asked Questions

Commonly Asked Question By Our customers !

In this section, you’ll find answers to the questions we hear most often from our customers. We’ve gathered information on everything from product specifications to ordering processes, helping you understand the details of our offerings and how to navigate our services. This is your go-to resource for quick, reliable answers about our products and how to make the most of them.

Global Wholesale: Free Shipping on Orders Over $99

If your shopping order reaches $99 or more, we offer free shipping worldwide. For orders below $99 or if you have any questions, please consult your sales representative. Alternatively, you can submit your questions directly using the form on the right side.

We have no hidden shipping charges or additional fees. All costs will be clearly displayed on the shopping cart or invoice. If you encounter any issues, please report them to us promptly.

Typically, it will not take more than 21 days from the time you place your order to receive your goods. The exact duration depends on your location worldwide. Once shipped, we will provide an estimated delivery timeline, which you can check in your account. Ensuring timely delivery of your order is our responsibility.

lulens.com ships orders worldwide.

We do not support cash on delivery (COD) as a payment method.

The minimum order size at lulens.com is $99. We cannot break dozens or sell sunglasses by pairs. A single sale unit is one dozen (unless stated otherwise). If you have any other requests, please send them to us.

  1. Western Union
    Due to limitations on the receiving amount, when you place an order using Western Union, we will promptly provide you with the recipient information (including First Name, Last Name, Address, Cell Phone, Zip Code).
  2. Bank Wire Transfers
    When you choose Bank Wire Transfers, you will see the recipient bank information after submitting your order. Please inform us once the payment is made, and we will ship your order promptly upon receipt of the funds.

Correct, all our sunglasses are sold by the dozen. Purchasing 1 unit means you will receive 12 pairs of sunglasses.

Any Question? Ask Us !!

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Question Related to us!

This section is dedicated to questions specifically about our company and how we operate. Here, you can learn more about our history, our mission, and what sets us apart from the competition. Whether you’re curious about our ethical practices, sustainability efforts, or our community involvement, this is the place to find out what truly drives us as a company.

  1. Global Research and Design Center
    30 N Gould St Ste N，Sheridan, WY 82801，
    United States
    Tel:+16282287086
  2. Production Base and Sales Center
    No. 114, Zhulongtian Road, Shuitian Community, Bao'an District, Shenzhen, Guangdong, China
    Tel:+86 18820488776
  3. Asia Service Center
    Rm 902, 9/F, Kwai Cheong Centre, 40-52 Kwai Cheong Road, Kwai Chung, N.T.,Hong Kong
    Tel:+852 64493304

Lulens currently does not offer printed product catalogs. All product information is as displayed on lulens.com.

  1. Our Research and Design Center is not open to the public. All shipments are coordinated and dispatched globally from our Production Base and Logistics Center in China.
  2. If you need to pick up your order at the Hong Kong Asia Service Center, please communicate with your sales account manager.

Creating an account at us enables you to shop faster, keep track of your order status and access previous order history. You can also choose to receive special promotions and discounts. The accuracy and validity of the information you provide when registering an account and placing your order is crucial and will affect your order's processing and dispatch time.

No, we wholesale and sell products to the public globally.

Whether you can receive a discount depends on your order volume and the products you purchase. We have already displayed the most favorable prices. If you have specific requirements, please discuss them with your sales account manager.

We periodically send special promotional offers to our registered customers. Please register to become a member.

All displayed products are in stock and ready for immediate shipment. Please feel confident to place your order. If you require a particularly large quantity, please contact your sales account manager.

The e-mail address you provided during registration is your log-in. The password is case sensitive. In the event of you forgetting your password you can retrieve it with your login name (your e-mail address). If you forget your login name or you did not receive your new password, please contact us for assistance. Feel free to contact us with any question or problem regarding accessing or using your account.

All our sunglasses comply with international UV protection standards and are safe to wear. Please feel confident to purchase.